Most Commonly Asked Questions of Benchmaster WoodworX
(Please scroll down to view Wood Bench FAQ's)
Q: What is your refund policy?
A: At Benchmaster WoodworX we have a 100% satisfaction guarantee. If you don't love your ordered product, just follow the instructions on our returns and exchanges page and we'll issue you a refund. We are happy to accept a return for any reason on our items. Shipping the item back to us will be your cost. If the item was fulfilled incorrectly or damaged, we are happy to also pay your shipping costs on your return.
Q: How do I get a hold of Benchmaster WoodworX for questions?
A: Contact us at:
Q: When can I expect delivery of my product/order?
A: Each product description on our website should have the time frame for its delivery. You can also refer to the tracking information in the confirmation email that was sent you upon ordering.
We do recommend downloading the mobile app Arrive. This will make it easier for you to track.
You will receive sms shipping updates for your item(s) if you input your cell phone number when ordering.
Q: What if I don't receive my product/order on time?
A: We daily monitor the delivery of all ordered products. We will reach out to you if we see it is being delayed.
However, that doesn't mean you have to wait, you can reach out to us! Send us an email for quickest response or call.
Q: I thought the pallet sign would be smaller?
A: We apologize, the size of the sign is indicated in the measurements under product description, but it is difficult to convey actual size by the picture.
We understand! We will allow for an exchange or refund for up to 30 days from your purchase date. Once we receive your item back we will ship the exchanged item to you or we will refund the item cost onto the original payment type used, minus shipping costs.
We strive to make you happy and the return/refund as easy as possible. Let us know which you prefer-refund or exchange and we will process it.
Q: The iPhone case I ordered took 25 days rather than the 17 mentioned in the product description. Can I get a refund?
A: We're sorry! Sometimes, for various reasons an order can be delayed. We apologize for the inconvenience.
Yes. If it delivered to you too late please send it back to us and we will issue you a refund. The shipping cost would be paid by you.
Q: The kitchen lights I received weren't the shade of wood grain that I had hoped for. Can I get a refund?
A: Yes you can. Please ship back to us and once we receive the item we will issue your refund.
Q: How long does each product take to produce?
A: Turnaround time typically takes between 17-21 days for you to receive. If you are ordering Barblar Pallet Signs, you will typically receive your order within 8 days.
Wood Bench Questions:
Q: Can I paint my bench?
A: Absolutely. With the fun trendy neon colors out right now you could have a lot of fun with that! Order the bench "not stained" and paint away!
Q: How long does it take to receive my benches?
Benches will ship out accordingly: 1-5 benches will ship within 1 week and travels by freight arriving in 1-2 weeks. 6-24 benches ships in 2-3 weeks and arrives up to 3 weeks by freight. Orders of 25 and larger will ship out 4-6 weeks with a 2-4 week travel time. Please plan accordingly and note: We love large orders and tend to get them towards the end of the year. Please contact us and we would love to make your day by getting you the number of benches you need when you need them. Let's talk!
Q: How specific do you get with the stain color?
A: Not too. We use the same stain color on all benches and as you can see from the pictures throughout the website, each bench's wood absorbs the stain differently...making for creative, beautiful and unique designs.
Q: Is it possible to get a rush order?
A: Yes is the short answer--it is possible and we will do our very best to accommodate. Please contact us directly: email@example.com or 405.373.6229
Q: What is the largest amount of benches I can order?
A: 999. Just kidding-there is no limit. We will work with you on sending out batches and timing. Call or email us with your request and we will respond promptly answering your question(s) or giving you a call to discuss.
Q: Can I buy the wood and put it together myself?
A: Yes--join our mailing list to be notified as we will soon offer 2 options:
1. Buy the Bench fully assembled and either not stained or stained and we will ship to you.
2. Order just the pdf of instructions including list of items and quantities, where and how to purchase the lumber and advice on what to look for, cutting and assembly instructions, and finishing ($99).
If you currently need just the pdf of instructions and items necessary, please email or call us.